Privacy Policy
Last updated: August 2026
Introduction
Medi-Bay (“we”, “our”, “us”) is an online healthcare directory designed to help users discover healthcare providers, clinics and health-related services.
We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it and the choices available to you.
Information We Collect
Depending on how you use Medi-Bay, we may collect:
Information you provide
This may include:
- Name
- Email address
- Telephone number
- Business information
- Healthcare provider listing details
- Profile photographs or logos
- Enquiries submitted through contact forms
Information collected automatically
When you visit Medi-Bay, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referral website
- Cookies and similar technologies
Cookies
Medi-Bay uses cookies to improve website performance and user experience.
Cookies may be used to:
- Remember user preferences
- Analyse website traffic
- Improve website functionality
- Provide security
You may disable cookies through your browser settings, although some website features may no longer function correctly.
Google Analytics and Similar Services
We may use Google Analytics and other analytics providers to understand how visitors use our website.
These services may collect anonymised usage information using cookies.
Advertising
Advertisements displayed on Medi-Bay may use cookies to improve relevance and measure advertising performance.
Third-party advertisers may also collect information according to their own privacy policies.
Healthcare Provider Listings
Healthcare providers are responsible for the information they choose to publish.
Medi-Bay does not intentionally collect sensitive patient health information through business listings.
Users should not submit confidential medical information through public forms or directory listings.
Contact Forms
If you contact us, we may retain your correspondence to respond to your enquiry and improve our services.
How We Use Information
Information collected may be used to:
- Operate the website
- Improve user experience
- Process business listings
- Communicate with advertisers
- Prevent fraud and abuse
- Comply with legal obligations
Sharing Information
We do not sell personal information.
We may share information with:
- Website hosting providers
- Payment processors
- Analytics providers
- Legal authorities where required by law
International Users
Medi-Bay is accessible internationally.
By using the website, users acknowledge that information may be processed in Australia or other countries where our service providers operate.
Data Security
We use reasonable technical and organisational measures to protect personal information.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Your Rights
Depending on your location, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Objection to certain processing activities
- Data portability
Requests may be submitted using the contact details below.
Australian Privacy Act
Medi-Bay aims to comply with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles where applicable.
GDPR
For users located within the European Economic Area or the United Kingdom, Medi-Bay seeks to comply with the General Data Protection Regulation (GDPR) where applicable.
Users may request access, correction or deletion of their personal information.
Children’s Privacy
Medi-Bay is not intended for children under 16 years of age.
We do not knowingly collect personal information from children.
Changes to this Policy
We may update this Privacy Policy periodically.
The latest version will always be published on this page.
Contact
Questions regarding this Privacy Policy may be submitted through the contact page on Medi-Bay.
Medical Disclaimer
Last updated: August 2026
General Information
The information published on Medi-Bay is intended for general educational and informational purposes only.
It should not be relied upon as medical advice.
No Doctor–Patient Relationship
Using Medi-Bay does not establish a doctor-patient relationship between you and Medi-Bay, its owners, editors, contributors or listed healthcare providers.
Not Medical Advice
Articles, directory listings and educational resources do not replace consultation with a qualified healthcare professional.
Healthcare decisions should always be made after seeking appropriate professional advice.
Medical Emergencies
If you believe you are experiencing a medical emergency, contact your local emergency services immediately or attend the nearest emergency department.
Do not rely on information published on Medi-Bay in an emergency.
Accuracy
We strive to publish accurate and up-to-date information.
However, medicine changes continuously.
Medi-Bay makes no guarantee that all information is complete, current or error free.
External Resources
Links to external organisations, guidelines or publications are provided for convenience only.
They do not constitute endorsement of those organisations or their content.
Healthcare Providers
Healthcare providers listed on Medi-Bay operate independently.
Medi-Bay does not supervise, employ or control listed providers.
Users should independently verify qualifications, registration and suitability before engaging any healthcare provider.
No Guarantee of Outcomes
Medi-Bay makes no representations regarding:
- Quality of care
- Treatment outcomes
- Waiting times
- Pricing
- Availability
- Qualifications beyond publicly available information
Limitation of Liability
To the maximum extent permitted by law, Medi-Bay accepts no responsibility for any injury, loss or damage arising directly or indirectly from reliance upon information published on this website or services provided by listed healthcare providers.
